Senior Business Strategy Manager

Senior Business Strategy Manager

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior Business Strategy Manager to join our team!

Reporting to the Chief of Staff, Servicing, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended processes and technology enhancements, and solutions, and present them for consideration.

This position will also support any designated activities required to define and track SLAs, KPIs, and performance metrics for all departments within Fay Servicing. This person will drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations.

Qualifications include :

• Bachelor's degree in business or related field, or commensurate experience required
• 10+ years' experience with residential mortgage, commercial mortgage, insurance, and other financial products
• 5+ years' experience with knowledge in key areas encompassed within the Financial Services division assigned (originations, insurance, etc.)
• 5+ experience in process implementation to include demonstrated experience researching and adapting best practices to align with business and product needs
• Comprehensive knowledge of project and product management lifecycles, to include gathering and prioritizing business requirements and product vision
• Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
• Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division
• Ability to understand and document processes, and have a high level of problem-solving, process improvement, and product management skills
• Effective verbal and written communication skills, with the ability to tailor them to all audiences within the organization
• High learning agility with the ability to learn and integrate multiple variables, make connections, and identify / implement successful solutions
• Demonstrated leadership skills to lead in both formal and matrixed environments
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and / or drive required results
• Proven analytical and organizational skills
• Strong interpersonal skills
• Collaborative work style; high team orientation
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to prioritize; effective time management
• Professional maturity, integrity, and the ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

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Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov / E-Verify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.