Customer Service Representative

PEAK Event Services is proud to be the premier event rental and tenting company in New England! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there's a lot of work that goes into our work - strategy, creativity, and grit. Each new event brings its own brand of challenges, and we're just the team to solve them. We're motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stressless events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

What you'll Do

In this role at PEAK we will invest in training you on the many aspects of the Event Industry while you help support the organization on our busy day to day. The Customer Service Representative is a key member of the success of our client experience as you are many times their fixer and event superhero. Primary duties of this role include supporting the Inside & Outside Sales and Sales Management teams by providing administrative support and a calm friendly voice to our Clients who may need assistance. This position reports directly to the Director of Sales, Core Division. This role is 100% onsite.

The Day To Day

• Assist our top producing sales people with orders in all market segments and geographical locations
• Answering the phone (from sales team) promptly and hospitably to help with new orders or service corrections
• Build a relationship with the internal customer throughout the phone call and accurate orders as applicable
• Service internal customers with post-order issues or questions (replacements, delivery status, and any issues with fulfillment)
• Facilitate solutions for client issues and submit DEFCON to the appropriate departments
• Communicate with Operations according to PEAK standards to make the proper correction
• Use conflict management skills and maintain professional composure. Grace under pressure
• Input future client orders for Sales Team
• Assist the sales team with the input and updating of leads and opportunities in Salesforce as needed
• Assist with special projects surrounding automating and improving the customer experience
• Exceed customer satisfaction, efficiency metrics, and issue resolution targets
• Use conflict management skills and maintain professional composure
• Navigate multiple software applications and technologies simultaneously
• Assist with walk-in clients and showroom appointments as needed
• Support sales with site visits and client meetings as needed
• Additional support for the Reverie Social team as needed : Field phone calls that come through call queue, create leads in Salesforce, input quote requests into POR, submit client swatch orders, Analyze and Complete reports, review orders for order accuracy, assist with live chat, and / or track UPS workflows

Why You'll Like Working Here

Requirements

What We're Looking For

Compensation and Our Full Suite of Benefits

More About Us

PEAK is an EEO Employer. We seek diversity and culture-add candidates, not necessarily "culture-fits" or more of the same. We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging. Please let us know if you need any assistance or accommodation in the application process.

Salary Description

20-$24 per hour, depending on experience