HIS Helpdesk Support Specialist

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HIS Helpdesk Support Specialist

Health Information Systems

Information Technology

HIS Operations Supervisor

Temporary

Non-Exempt

JOB SUMMARY : Under the direction of the HIS Operations Supervisor, the HIS Helpdesk Support Specialist provides helpdesk support to Health Services end-users, including clinical staff, physicians, faculty, administrative, and other staff. This position provides basic levels of technical support on core and ancillary clinical / pharmaceutical applications / hardware. Systems include, but are not limited to, the electronic medical record, practice management, pharmacy management, and population health management applications.

ESSENTIAL FUNCTIONS

Technical Support & Issue Resolution

• Serve as the primary point of contact for Health Information Systems (HIS) technical support, triaging, prioritizing, and resolving user issues via phone, email, and helpdesk systems to minimize disruption to clinical operations
• Independently analyze and resolve complex helpdesk issues using advanced troubleshooting and institutional knowledge
• Use remote access tools to diagnose and resolve workstation-level issues, maintaining discretion when accessing sensitive systems and data
• Monitor and escalate systemic issues impacting multiple users or departments, conduct root cause analysis, and present findings to HIS and ITS leadership

System Maintenance & Optimization

Project & Task Management

Professional Development & Organizational Engagement

QUALIFICATIONS

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical / physical / mental condition, pregnancy / childbirth and related medical condition, age, marital status, or veteran status.

The Center requires that all staff working in Health Services clinical site locations receive the most up-to-date Influenza vaccinations and strongly recommends that staff also receive the latest COVID-19 vaccine. Staff not working at any of the Center's clinical sites are encouraged to receive the latest COVID-19 and Influenza vaccines but are not required to do so. For more information, please contact jobs@lalgbtcenter.org.