Senior Partner Operations Manager

Senior Partner Operations Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a highly motivated Senior Partner Operations Manager to support our Technology Partnerships sales organization.

This is an individual contributor role operationally supporting a team of partner managers to achieve their business objectives and quota.

In this role, you will be the strategic operations business partner for our ISV sales VP and partner manager teams. You will :

• Own all aspects of pipeline and forecast management
• Manage quota assignments, attainment and partner manager productivity
• Own all annual planning activities : territory design, coverage models, compensation plan design.
• Design and track MBOs, SPIFFs, and other compensation related items.
• Own all analytics, reporting and insights for the ISV business : KPI setting and tracking, Quarterly Business Reviews (QBRs), partner performance metrics and tracking and other regular and ad-hoc leadership insight needs.
• Own and drive Power BI dashboard requirements for improved pipeline monitoring and business insights
• Drive GTM operational readiness by leading and / or participating in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points
• Drive and communicate policies and processes to ensure accurate and frictionless close of business; month and quarter-end responsibilities
• Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness.
• Own creation, communication and governance of operational and compensation policies and processes.
• Manage and resolve deal and compensation exceptions and escalations.
• Support new rep onboarding comp plan and quota assignments, system accesses, dashboard and tool enablement.
• Partner with Sales, Sales Operations, Finance, Commissions, NPI, Legal and other cross-functional teams as needed on deal support.

Qualifications

To be successful in this role you have :

For positions in this location, we offer a base pay of $112,300 - $196,400, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.