Inside Sales Representative E-Commerce

Job Description

Job Description

Salary : $55,000 - $65,000

Purpose of the Position / Position Overview

Buildcorp Direct is the distribution arm of Duraframe Solutions, designed to provide the construction industry with high quality products at unbeatable prices. Our online platform allows us to supply innovative solutions that decrease project expenses, while also increasing job-site efficiency. We offer a diverse inventory centered around steel framing and interior contracting supplies that suit projects of all sizes. Including connectors, anchors, hangers, clips, brackets, sound isolation products, doors, door frames, tools, and various framing solutions.

As the Inside Sales / E-Commerce Representative, you will be an integral part of Buildcorp Direct inside sales & customer sales support team. You will be office-based for handling incoming telephone calls and outgoing marketing phone communication, social media, as well as other sales related duties to increase e-commerce online sales. Duties such as quoting, providing technical assistance, and engaging with customers via Live Chat will be included. Will be working in a team with marketing manager for the online store, will be liaising with other departments, such as scheduling and shipping departments. A willingness to learn, a preparedness to push yourself to play in an industry-leading team, and a 100% commitment to the Buildcorp Direct strategic objectives will make you successful in this position.

Key Effectiveness Areas / Responsibilities

General Duties

• Handle incoming telephone inquiries and Chat Line relating to Buildcorp product range, including stock availability, lead times, pricing, shipping, etc.
• Monitor the Chat Line for incoming inquires, engage with customers to purchase, and drive e-commerce sales
• Work closely with marketing rep as a team to build e-commerce sales, lead generation, customer sales support and quoting.
• Marketing and social media posts to existing customers and new prospects.
• Monitor and process, orders from customers using Quick Books Online.
• Complete Customer quotes for Buildcorp products using Q.B. Online
• Effectively use telephone, email, and social media to prospect for new leads to drive e-commerce sales.
• Attend all Customer Sales support / Sales meetings.
• Understand and oversee the warehouse process including, stock inventory and ordering process, keep inventory in Q.B Online up to date
• Understand and maintain confidentiality relating to all business activities, especially relating to financial details and customer / supplier details.
• Be accountable for your time. Lodge weekly KPI time sheets with your manager.
• Understand and maintain correct protocols and SOPs when interacting with other staff, or customers and suppliers.

Other Sales Responsibilities :

Teamwork and Leadership Responsibilities :

Qualifications / Selection Criteria

Preferred knowledge :

Preferred skills :

Personal Attributes :