Manager - Customer Service

Job Description

Job Description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

RRD is looking for a dynamic Manager of Customer Solutions who thrives in a fast-paced environment and is passionate about creating exceptional client experiences through collaboration, strategy, and innovation.

• This position will require frequent travel to our Lancaster, OH facility.

Job Summary

The Manager of Customer Solutions is a strategic leadership role responsible for the end-to-end client experience, overseeing and unifying multi-site teams that span Customer Service, Prepress, and Programming. The Manager of Customer Solutions is responsible for communicating with internal and external customers, providing technical and interpersonal growth guidance to team members, and ensuring that all aspects of customer interaction meet or exceed customer and management expectations. Crucially, this role will support and help drive our digital transformation, integrating automated workflows to enhance service delivery for both traditional and programmatic direct mail.

Responsibilities

Strategic Leadership & Team Management

Digital Transformation & Solutions Delivery

Day-to-Day Operations & Client Engagement

Qualifications

Additional Information

RRD's current salary range for this role is $77,900 to $124,600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer / partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability / veterans