Customer Service Agent
CornerStone StaffingCary, NC- Full-time
Are you ready to support patients battling rare diseases and cancer just by picking up the phone? Join one of the nation s leading specialty pharmacies in Cary, NC, where your voice makes a difference. We re hiring 10 Customer Support Reps to handle high-volume calls, manage prescription refills, and provide real-time updates to patients in need. Apply now opportunities like this don t come often!
Customer Service Representative
Location Cary, NC | Onsite
COMPENSATION & SCHEDULE
20.40 / hr
Tuesday - Saturday | 11 : 30am 8 : 00pm EST
ROLE IMPACT : As a Customer Service Representative supporting pharmacy operations, you'll serve as a key liaison for patients, clinicians, and internal teams. You ll ensure high-quality customer service by managing inbound and outbound communications, supporting medication delivery coordination, and contributing to accurate documentation across systems.
KEY RESPONSIBILITIES
Manage inbound / outbound calls to schedule medication refills and deliveries
Update medical claims and patient records for referral tracking
Answer inquiries related to prescription status, financials, and insurance
Escalate clinical questions to pharmacists or nurses as needed
Identify and report adverse events or product complaints
MINIMUM QUALIFICATIONS
High school diploma or GED required; Associate degree preferred
1+ year customer service / call center experience (non-retail)
Proficiency with Microsoft Office and management information systems
Strong verbal and written communication skills with attention to detail
CORE TOOLS & SYSTEMS
Microsoft Office Suite
Pharmacy management systems
Medical claims platforms
Call center / customer service software
PREFERRED SKILLS
Familiarity with pharmacy operations and medical terminology
Experience processing medical claims
Prior work in a medical office or healthcare support role
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at : https : / / www.cornerstonestaffing.com / privacy
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