Site Ops Technician

About X

We build the world's most trusted public town square—and we pride ourselves on our commitment to protecting free speech within the boundaries of the law. Beyond that, we aim to increase unregretted user minutes on our platform, and make it the best place on the internet for creators to share content and make money.

About the Role

We are seeking a highly skilled Site Ops Technician II to join our team in Atlanta, GA, ensuring the health and efficiency of X's server and network infrastructure. In this role, you will be responsible for minimizing mean time to detect (MTTD) and mean time to repair (MTTR) through expert troubleshooting, maintenance, and optimization of data center hardware and networks. You will collaborate with cross-functional teams to support data center build-outs, capacity expansions, and operational excellence, while maintaining strict adherence to security, safety, and compliance standards. The ideal candidate is detail-oriented, adept at Linux systems, and thrives in a fast-paced, high-availability environment.

Responsibilities

• Troubleshoot, diagnose, and repair server and network hardware issues, including racking, stacking, and cabling equipment during data center build-outs and maintenance.
• Maintain and optimize network infrastructure by performing equipment swaps, troubleshooting optics, fiber links, and connectivity issues.
• Manage and resolve data center operations tickets in Jira, ensuring timely responses and collaboration with engineering, provisioning, and support teams.
• Create and maintain detailed documentation in the ticket system or standard operating procedures (SOPs) for troubleshooting and new or existing processes.
• Receive, inspect, and decommission data center hardware, coordinating with vendors for equipment returns under warranty or end-of-life cycles.
• Install and configure racks, servers, and network switches, including staging, cabling, powering up, and handing off hardware to provisioning teams.
• Collaborate with vendors to diagnose and resolve hardware and software issues, ensuring minimal downtime and adherence to service level agreements (SLAs).
• Perform routine hardware maintenance, including firmware updates, component replacements (e.g., drives, power supplies), and preventive maintenance to ensure system reliability.
• Monitor data center infrastructure using tools like SNMP or other monitoring systems to proactively identify and address potential issues.
• Support data center audits and compliance by maintaining accurate asset records and ensuring adherence to security, safety, and environmental standards.
• Participate in on-call rotations to provide 24 / 7 support for critical incidents, ensuring rapid response and resolution.
• Collaborate on projects such as capacity expansions, technology upgrades, and process improvements to enhance data center efficiency.

Required Qualifications

Preferred Qualifications

Annual Salary Range

$65,000 - $120,000 USD + Equity

Benefits

Base salary is just one part of our total rewards package at X, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

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