Guest Service Representative

Guest Services Representative

The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk. This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors.

Essential Duties and Responsibilities (Essential functions may include, but are not limited to the functions listed below)

• Greeting guests enthusiastically, provide event information, and assist with directions.
• Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed.
• Respond to emergencies, involving Security or Supervisors as appropriate.
• Lock / unlock facility doors and regulate the flow of employees and guests to maintain safety.
• Manage the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required.
• Handle lost and found items, maintain records, and keep the work area clean.
• Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions
• Communicate verbally clearly and concisely in English.

Additional Requirements :

Working Conditions :

Knowledge, Skills, and Abilities :

Note : The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.