Director, Customer Business Unit

Global Business Unit Director

The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads large hyperscale customer strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. Additionally, this role will interface with the Technical Director of the GCBU in reference to technical issues and design projects. The Director is responsible to manage the overall relationship with the customer including, but not limited to, the following responsibilities :

• Contract and commercial management
• Account profitability and financial performance
• Overall Customer Satisfaction
• Developing and executing Account Plans for growth
• Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)
• Identifying customer needs and expectations and opportunities for growth
• Supporting Sales and Business Development for new and competitive business quotes
• Coordination of new program introductions and product transfers between sites
• Assurance of critical customer and contractual KPIs, with a focus on always knowing your performance
• Ensure rapid issue resolution on customer and KPI issues and performance gaps

Will typically manage a customer portfolio or sub-division with $1B plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BU. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations & / or establishing new strategic direction that is site / multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. Directs & controls directly or indirectly the activities of a cross functional team.

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range : 140,000 - 190,000 USD. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer.

Location : This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

COMPANY OVERVIEW : Celestica (NYSE, TSX : CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.