Program Manager, Sales - Ohio

Program / Account Manager

WM is seeking a seasoned program / account manager to care for our relationships with large customers throughout Ohio. This person may be based in Cleveland, Columbus, or Dayton, OH, and will travel throughout the state on the regular basis. The Program Manager will be expected to guide customers through their sustainability journey.

Manages existing business relationships by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Program Manager will handle all retention requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the book of business will be resolved through this position.

• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works with the Retention Manager to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and / or profitability.
• Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state, and federal regulations.
• Updates and secures customer service agreements.
• Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
• Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

This job has no supervisory duties.

The requirements listed below are representative of the qualifications necessary to perform the job.

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.