Experienced Client Billing Coordinator

Description

About the Position
Warner Norcross + Judd is seeking a Client Billing Coordinator to join our accounting team in Grand Rapids or remotely. This position will play a key role in the Firm's client billing function, ensuring accurate, timely, and compliant invoicing while delivering a high level of internal and external client service. This role is responsible for coordinating the day-to-day billing operations, interacting with other billing staff, resolving complex billing issues to support a smooth and predictable revenue cycle.

The ideal candidate will bring knowledge of legal billing processes, and a continuous-improvement mindset to enhance efficiency, accuracy, and client satisfaction.

About the Opportunity
Responsibilities:

• Coordinate the client billing process to ensure high-quality, timely, and professional billing outcome
• Be instrumental in the full client billing cycle, including time entry review, pre-bill preparation, billing adjustments, invoice generation, write-offs, and final bill delivery
• Serve as a point of contact for attorneys on billing matters as they arise
• Ensure compliance with client-specific billing requirements, including outside counsel guidelines and electronic billing platforms
• Review and approve complex, high-volume, or high-value invoices to ensure accuracy and adherence to Firm and client standards
• Continually look for ways to improve the integrity of billing systems, client billing instructions, and related databases
• Support the firm initiatives to improve billing efficiency, reduce billing delays, and other Firm financial objectives
• Collaborate with collections and finance teams to support timely payment of invoices and healthy cash flow
• Promote a strong client service mindset within the billing team, ensuring professionalism, responsiveness, and clear communication
• Maintain awareness of technology advancements and best practices related to legal billing and invoicing, recommending enhancements where appropriate
• Manage and communicate confidential and sensitive information with discretion and professionalism

The Client Billing Coordinator embodies the Firm's foundational values and the accounting team's values by demonstrating teamwork by respectfully working and collaborating with the accounting and other firm members while having fun, integrity by striving for honest and transparency in every action, dedication by exceeding internal and external client expectations, and responsibility by taking the initiative to make a positive impact on the firm and our clients.

The above list is not intended to be all inclusive but provides a general framework for the position. Other related responsibilities will arise from time to time and be assigned to department members.

The physical demands of this position are representative of those that must be met by an employee in order to successfully perform the essential functions of the position. These include being both mobile and stationary throughout the workday, having the ability to transport 25 pounds and being able to operate a computer and other business equipment found in the office.

Competencies:

• Understanding of legal billing processes, including pre-bills, adjustments, write-offs, invoicing, and compliance with client billing guidelines.
• Problem-solving skills, with the ability to identify root causes and implement effective solutions.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience with legal billing systems (e.g., Elite, Aderant) and e-billing platforms.
• Strong written and verbal communication skills, with the ability to work effectively with attorneys, clients, and finance leadership.
• High attention to detail and commitment to billing accuracy and quality control.
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
• Strong judgment and discretion in handling confidential and sensitive financial information.
• Customer-service orientation with a focus on maintaining positive client and attorney relationships.

About You
Experience, Education and Training:

• Bachelor’s degree in accounting, finance, business administration, or equivalent experience in a related field.
• Minimum of two years of experience in billing or accounting, preferably in a law firm or professional services environment.
• Experience working with legal billing systems and electronic billing platforms is strongly preferred.

About Warner
Warner is a full-service corporate law firm with 230+ attorneys practicing in nine offices throughout Michigan: Bloomfield Hills, Detroit, Grand Rapids, Holland, Kalamazoo, Lansing, Macomb, Midland and Muskegon. To learn more, visit www.wnj.com, follow us on X @WNJLLP or connect on LinkedIn or Facebook.


About Our Benefits

• Comprehensive medical, dental, and vision insurance plans
• Firm-provided life insurance and disability coverage
• 401k with employer contribution or match depending on plan design
• Generous PTO and leave policies
• Firm holidays
• Remote work flexibility
• Wellness program
• Employee assistance program
• Professional development opportunities

About Our Culture
Warner’s cultural motto is “Fun, Pride + Profit...in that Order”. We build A Better Partnership through:

• Lockstep Compensation – Our compensation model encourages teamwork and distinguishes us from our competitors. Partner and associate salaries are set based upon seniority, not total hours worked, encouraging client legal projects to be routed to the most knowledgeable person in the firm. Our team approach to compensation yields better legal representation for our clients and lays the foundation for a fun culture without internal financial competition. We have a team atmosphere where people like working together and supporting each other.
• Diversity – At Warner, we take an “all in” approach to DEI – engaging people at all levels of the firm to lead and participate on DEI committees and initiatives. This ensures a broad base of support from team members truly invested in leading the charge. It’s because of their time and efforts we are as successful as we are – and that success radiates throughout the whole firm. Our DEI work has become not only the right thing to do, but more importantly, what our people want to do.
• Careers – Our culture of balanced personal and professional lifestyle allows us to maintain a 94% attorney retention rate. Attorneys throughout Michigan, the region and beyond are choosing Warner as their forever home – and because of our dedicated focus on living balanced lives, our attorneys’ families are fully supporting these important decisions.
• Community – Warner’s time-honored community engagement initiatives include financial contributions to 150+ nonprofits, scholarships and paid time off for all firm members to engage in community initiatives that are meaningful to them.

Closing Statement
Warner hires top talent at every point in our organization. We are seeking dedicated professionals with diverse backgrounds who strive to support the firm and its goals. Our collegial culture attracts people with diverse skills and backgrounds who are dedicated to teamwork and client service.