Call Center Representative

Job Description

Job Description

Description : Who We Are :

Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally owned and operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple : to be the best we can for our customers—delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.

What You'll Be Doing

• Answer incoming calls and respond to customer inquiries in a professional and efficient manner
• Schedule service appointments and dispatch technicians using industry-specific software
• Communicate effectively with customers, technicians, and internal teams to ensure timely service
• Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach
• Maintain accurate records of customer interactions, jobs, and billing details
• Provide support to field teams and assist with general administrative tasks as needed

Our 3 Step Hiring Process : At Polestar, we know great talent moves fast—and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24–48 hours !

Requirements :

Why Join Us :

Location :

Think you'd be a great fit? So do we! Come grow with us at Polestar—apply now!

Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.

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