Bilingual Customer Service Representative

Bilingual Customer Service Representative Location : Irving, TX 75063 | Onsite Compensation & Schedule

• $21–22.50 / hour
• Monday–Friday, an 8 hour shift between 7 : 30am–6 : 00pm
• Work schedule assigned after training
• W2, Temp to Hire
• Start date : ASAP ROLE IMPACT As a Bilingual Customer Service Representative, you will serve as the first line of support for customers contacting our call center. Your ability to communicate fluently in English and Spanish ensures seamless service delivery and customer satisfaction. This role is essential to maintaining operational continuity and customer trust through prompt resolution of technical and service-related issues. KEY RESPONSIBILITIES
• Provide phone, chat, and email support for customer inquiries regarding software, connectivity, and account issues
• Investigate and resolve customer service issues, escalating as necessary
• Complete order entry, customer billing support, and track updates across systems
• Conduct proactive outreach to identify potential issues and drive resolution
• Liaise with offshore teams and internal departments to support complex cases REQUIRED QUALIFICATIONS
• High School Diploma or GED required
• 2+ years in a bilingual customer service or technical support role
• Good job stability (a minimum of 1 year at all previous roles)
• Must live within a 30 mile radius of Irving, TX 75063
• Fluent in English and Spanish (written and verbal)
• Proficient with Microsoft Office, especially Excel
• Strong interpersonal, problem-solving, and multitasking abilities CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Microsoft Excel
• Internal CRM and support systems (training provided) PREFERRED SKILLS
• Experience in a call center or resident screening environment
• Understanding of customer billing workflows and resolution processes
• Ability to maintain discretion and manage sensitive data APPLICATION PROCESS INCLUDES
• In-person interview
• Background check (criminal record, education, and employment verification)
• Drug screen
• Clerical testing By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at : https : / / www.cornerstonestaffing.com / privacy #IRVING123