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Description
The Account Representative communicates directly with customers to win the scheduling of in-home demonstrations of our products, and make direct-to-consumer sales of products. This position sources and follows up on sales and customer leads from various sources, working with various scripts and product information provided. Must develop a strong product knowledge, and communicate effectively and confidently with customers, installers, and operations. • Coordinates across multiple business functions and departments to schedule demonstration and installation appointments nationwide. • Uses a computerized system for tracking, information gathering, and/or troubleshooting. • Completes various periodic and recurrent career development and skills training sessions. • Focuses on qualifying inbound and outbound inquiries and converting them to appointments. • Sources new sales opportunities through lead follow-up. • Manages prospects through all stages of the appointment setting cycle. • Have a sales mentality, be able to overcome objections. Agent Role: Appointment Setter (Quality-First Call Center Agent) Purpose of the role: Set high-quality, issue-ready appointments by actively listening, following structured scripts, and ensuring the appointment is a strong fit, not just a yes. Primary Responsibilities: • Handle inbound and outbound calls with professionalism and consistency • Follow approved scripts with natural delivery and compliance • Listen for readiness, hesitation, and key qualifying indicators • Ask clarifying questions to confirm fit and intent • Set appointments that are accurate, complete, and likely to hold • Document customer details and outcomes cleanly in the CRM system
Skills
Customer service, Customer support, appointment scheduling, appointment setting, Inside sale, Sales, Inbound call, Customer service call center, Sales support, collecting, Data entry, collections service, Call center, Outbound calls, Collections customer service, Inside sales support, Collection, Cold calling
Top Skills Details
Customer service,Customer support,appointment scheduling,appointment setting,Inside sale,Sales,Inbound call,Customer service call center,Sales support,collecting,Data entry,collections service,Call center
Additional Skills & Qualifications
• Available to work hybrid (WFH ONLY WHEN SHIFT FALLS ON THE WEEKEND) M-F will be in office. TRAINING WILL BE ALL IN OFFICE FOR THE FIRST 2 WEEKS • Minimum 1 year Collections/sales experience preferred (financial services, call center, retail, etc.) • High School Diploma or equivalent • Proficiency with Windows based applications • Familiarity with Zoom – teleconference equipment • Excellent communication and negotiation skills • An understanding of call center fundamentals • Experience working in a fast-paced environment • Ability to empathize with customers
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Grand Prairie, TX.
Pay and Benefits
The pay range for this position is $ - $
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Grand Prairie,TX.
Application Deadline
This position is anticipated to close on Oct 8, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
