CSR Associate

Nature of Position:

The delivery of fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves the long term interest of Triumph Energy through established principles, proper procedures, and sound business judgement.

Primary Duties:

It is expected that the Customer Service Representative will demonstrate a high degree of proficiency and consistency in each of the following performance areas: Customer Responsiveness, Technical Skills, Team Player, and Personal Effectiveness. The Customer Service Representative must be highly adaptive and must be able to manage change. The Customer Service Representative must also be supportive of company programs and policies and projects that support to co-workers and direct reports. Greater emphasis will be placed on their performance in developing personnel. Successfully achieving the objectives of the position requires the effective execution of the following responsibilities.

Customer Service

• Provide quick service (efficient)
• Courteous to the customer
• Demonstrate enthusiasm and energy
• Neat and in uniform
• Able to handle stress even during peak periods
• Flexible behavior
• Practice the “GUEST” approach

Technical Skills

• Basic arithmetic
• Reading and writing
• Counting money and credit tickets (If Needed)
• Operating register and other P.O.S equipment- lottery, credit cards
• Collecting data
• Stocking and Cleaning
• Building displays
• Suggestive selling
• Ordering, Checking Merchandise (Shift Ldr)
• Basic use of computer

Team Player

• Positive attitude
• Viewed as trustworthy and dependable by peers
• Accepts responsibility and follows through
• Motivated
• Recruiting employees
• Role model for new employees
• Assist in training
• Able to relate well with all levels of management
• Value oriented with good work ethic

Personal Effectiveness

• Flexible to change
• Demonstrate self-confidence
• Detail oriented
• Prioritize duties according to business needs
• Good communication skills verbal and written
• Able to tolerate fast pace environment

Education and Experience Requirements:

• 8th grade or equivalent retail experience; strong interpersonal skills
• Satisfactory achievement of company training requirements

Performance Measurements:

Your progress will be measured through regular performance appraisals. Part of the appraisal process is shared objectives that consist of the performance measures and other objectives agreed upon with your supervisor.

Physical Requirements:

• Ability to lift and carry cases of merchandise such as motor oil, soft drinks, beer, bags of ice, and groceries, etc. (Up to an approximate weight of 25 pounds).
• Have the ability to frequently bend, stoop and reach in order to reach safe drops, under and over counter supplies and goods, Make changes to outside reader board, etc. Must be able to use arms above head/shoulder level.
• Climb a ladder or step up to reach supplies in overhead area. Use arms above head/shoulder level.
• Stand for periods up to eight hours.
• Perform maintenance duties as necessary, i.e. cleaning windows, mopping floors, painting, cleaning the lot, cleaning restroom facilities, etc.
• Aid and assist customers at fuel island- Including performing full service duties for disabled customers at the fuel island.
• Operate all safety equipment, i.e. emergency cut off switch, fire extinguisher, etc.
• Operate all store equipment including cash register, adding machine, telephone, coffee dispenser, fountain machine, etc.
• Read and write English.
• Must have the ability to communicate effectively with customers and co-workers.
• Ability to work alone and capable of summoning personal assistance during all medical emergencies.

Other Requirements

• No felony convictions