Correspondent Client Services Manager

Location : On site at location listed in job posting.

Summary

First Horizon Bank - Correspondent Banking is a leading provider of specialty services for depository institutions (i.e., banks and credit unions). Services include depository liquidity management, credit, treasury, safekeeping, and international services. We are seeking a proactive individual to manage a client services team that oversees the daily business activities for these relationships.

Key Responsibilities Include

• Direct management for our Client Services Representatives. Management includes maintaining detailed working procedures and ensuring a well-trained team. Team works directly with clients and internal partners to onboard and administer our product offerings. Offerings include :
• Analyzed and Sweep Demand Deposit Accounts
• Fed Funds - Invested and Borrowed
• Treasury - Wires, ACH. Banking Online
• Settlement w / Federal Reserve - Cash Letters and ACH
• Loan Payments and line draws
• Support Commercial Safekeeping and FHN Financial to further enhance their relationships and growth with correspondent clients.
• Resolve issues and exceptions with clients, bank operations and compliance and identify / adopt measures that addresses any shortcomings.
• Formulate strong internal partnerships within First Horizon's treasury management team along with various operations, technology, and other internal partners to increase deposit / treasury sales opportunities and positive onboarding results.
• Collaborate with internal partners in the development of a client interface portal specifically for correspondent banks, and to establish profitable and competitive product pricing.
• Point person for business continuity. Maintain detail records, plans and inventory that supports periodic assessments and tests of our preparedness.
• Primary contact and coordinator for periodic reviews and assessments with :
• Internal Audit
• BSA / AML
• Enterprise Risk
• Bank Operations
• Treasury Management
• Obtain periodic client NACHA audits and monitoring limits documented with the Federal Reserve. Ensure current PD grades are updated with Bank Operations for settlement clients.
• Ensure fed funds invested and accommodations agreements are up-to-date and retained.

Desired Qualifications :

About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

Follow Us Facebook

X formerly Twitter

LinkedIn

Instagram

YouTube

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.