Support Specialist, Bronx K-12

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 59 schools in NYC a fair shot at reaching his or her potential.

Success Academy is launching a first-of-its-kind K-12 flagship campus in the Bronx, a single building serving every grade level with cutting-edge learning technology. We are hiring a Support Specialist to serve as a trusted partner to the school community.

In this role, you will ensure every classroom runs seamlessly from bell to bell, provide Tier 2 and Tier 3 escalation for campus incidents, and act as the bridge between school operations and central Tech Ops teams (Networking, Systems, Security, and A / V). You will combine strong hands-on troubleshooting with proactive systems thinking to keep technology reliable, secure, and ready to scale.

Responsibilities :

Campus Technology Leadership

• Serve as a technical point of contact on campus, and coordinate on-site priorities with the Business Operations Manager and Tech Ops leadership.
• Own campus-level technology health by maintaining visibility into network performance, device compliance, and classroom readiness.
• Identify patterns in tickets and incidents, document root causes, and partner with central teams to implement long-term solutions.

Advanced Support and Incident Response

Systems and Infrastructure Operations

Operational Excellence

Partnership, Enablement, and Events

What Success Looks Like

Qualifications : Required

Preferred

Work Model and Schedule

Exact compensation may vary based on skills and experience.

Compensation Range

$80,000-$100,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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Current Success Academies Employees :

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.