Client Support Specialist

Client Support Specialist

We are seeking a diligent and customer-focused Client Support Specialist to join our team. In this role, you will be responsible for managing customer interactions and ensuring a seamless experience with our products and services. Your primary duties will include processing customer orders, handling inquiries, and providing non-technical problem resolutions.

Responsibilities

• Enter, monitor, and track customer purchase orders.
• Process debit and credit memos.
• Maintain order information filing systems.
• Provide knowledgeable customer support for assigned products and services.
• Respond to customer inquiries via telephone or email to offer non-technical problem resolution.
• Resolve routine and basic problems, communicating solutions or requested information to customers.
• Analyze customer service needs and refer to other service or technical departments for follow-up as needed.
• Utilize a customer relationship application or database to record activities and research product information.
• Gather information and confirm sales prompted by incoming calls using a computerized system.
• Promote products / services without a sales quota.
• Perform work that is routine or follows standard procedures.
• Communicate information that requires little explanation or interpretation.

Essential Skills

Customer service experience, proficiency in Microsoft Office, administrative support skills, customer support capabilities, experience with ERP systems, preferably QAD, basic understanding of computer systems and equipment.

Additional Skills & Qualifications

High School diploma or equivalent is required. Minimum of 1 year of relevant client service experience. Experience with Material Requirements Planning (MRP) is a plus. Moderate understanding of general job aspects. Familiarity with MS Office applications (Outlook) and ability to operate all related equipment. Customer-oriented with effective communication and interpersonal skills. Basic planning and problem-solving / analytical skills.

Work Environment

The position is based in an office setting within a new 150,000 square foot facility known as the 'Experience Center,' which showcases all products across business lines.

Job Type & Location

This is a Contract to Hire position based out of Coppell, TX.

Pay and Benefits

The pay range for this position is $20.00 - $22.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Coppell, TX.

Application Deadline

This position is anticipated to close on Dec 15, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, please email astoncarteraccommodation@astoncarter.com for other accommodation options.