Contact Center Specialist II
eTeam IncLewisville, Texas, United States2 days ago
Job type
- Quick Apply
Job descriptionAnswers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues. Provides outstanding customer service to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff. Documents customer feedback and complaints.
Mon – Fri 10-7 CST
Sat – 09 : 30 – 06 : 30 CST (not working on every Saturday)
Training time – in between 8-5 PM CST (M-F (4-5 weeks) after that shadowing / mentoring (3-5 weeks) – onsite training is required (all 5 days / week)
Work Schedule – 4 days / office (it may change as per the business requirement – can be 5 days / week too)
- The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
- Under moderate supervision, this job is the first line of support to resolve routine customer issues.
- The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties :
Educational Requirements :
High School Preferred;
Work Experience :
No Experience Required;
Physical Requirements :
Sedentary Work. Career Level 2IC.