Contact Center Specialist II

Mon Fri 10-7 CST

Sat 09 : 30 06 : 30 CST (not working on every Saturday)

Training time in between 8-5 PM CST (M-F (4-5 weeks) after that shadowing / mentoring (3-5 weeks) onsite training is required (all 5 days / week)

Work Schedule 4 days / office (it may change as per the business requirement can be 5 days / week too)

• The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
• Under moderate supervision, this job is the first line of support to resolve routine customer issues.
• The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties :

Educational Requirements :

High School Preferred;

Work Experience :

No Experience Required;

Physical Requirements :

Sedentary Work. Career Level 2IC.