Restaurant Manager - St. Louis, MO

Overview

Restaurant Manager - St. Louis, MO at Church's Chicken PR. Reports To (Title) : Market Leader . Department : Field Operations

Job Summary : The Church's Restaurant General Manager is responsible for providing guests with a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is accountable for all business activities in one restaurant location and will focus on guest experience, sales performance, cost control, and team development.

Key Duties / Responsibilities

• Creates an in-store service environment that exceeds guest expectations for friendly, quick, and accurate service. Builds team commitment to guest service standards.
• Communicates with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves guest complaints in-person or by phone using the listen, apologize, satisfy and thank model.
• Ensures all incoming calls are handled promptly, courteously, and professionally.
• Directs and conducts regular training with team members.
• Provides regular feedback to team members and identifies areas for improvement.
• Co-trains with direct reports and develops new skills across the team.
• Creates a work environment where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures compliance with federal, state and local laws, regulations, and ordinances.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws and company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

Position Qualifications / Functional Skills

Seniority level

Employment type

Job function

Industries

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