Customer Care Associate

A company is looking for a Customer Care Associate II to provide assistance to members and providers regarding programs, policies, and procedures.

Key Responsibilities

Answer incoming calls related to eligibility, benefits, claims, and authorization of services

Resolve customer administrative concerns and assist in mentoring and training new staff

Document customer information and ensure follow-up tasks are completed to meet member or provider needs

Required Qualifications

High School Diploma or GED required

2 years of experience in Customer Service

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Flexibility in scheduling and comfort with change in a dynamic customer service environment

Proficient typing skills (average 35+ WPM) and ability to navigate various computer platforms