Sales & Service Manager

Sales & Service Manager

Elmwood Park IL Full-Time On-Site & On-Call as Needed

About Us

Senior Helpers of Elmwood Park is committed to delivering compassionate dependable in-home care that allows seniors to live independently with dignity. As we continue to grow were seeking a Sales & Service Manager who will play a key role in expanding our client base strengthening community partnerships and ensuring exceptional service delivery.

About the Role

This position combines sales leadership with service management. Youll oversee both business development and client care operations helping us reach our 2025 goal of a 20% increase in census and revenue. The ideal candidate is relationship-driven detail-oriented and passionate about providing outstanding client experiences.

Key Responsibilities

• Build and maintain strong relationships with referral sources such as hospitals skilled nursing facilities assisted living communities and physicians
• Identify and onboard new referral partners while scaling successful referral incentive programs
• Lead marketing and outreach efforts to increase brand awareness and attract new leads
• Oversee client onboarding scheduling and caregiver-client matching to ensure quality service delivery
• Conduct client assessments monitor care plans and ensure ongoing satisfaction
• Track key metrics related to client satisfaction retention and service quality
• Collaborate across departments to maintain consistent communication and smooth operations
• Analyze trends to identify new opportunities for service or geographic expansion
• Be available on-call for urgent client or staffing concerns

Skills & Technical Abilities

What Were Looking For

Why Join Us

Required Experience :

Manager

Key Skills

Cement Plant,Account Payable,Business Continuity Planning,Electronic Security,Computer Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1