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Astreya is hiring : Audio Visual Technician in Chicago

Astreya is hiring : Audio Visual Technician in Chicago

MediabistroChicago, IL, United States
30+ days ago
Job type
  • Full-time
Job description

This range is provided by Astreya. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00 / hr - $33.00 / hr

The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be a main point of contact for all events requiring AV & Event support. The position involves a high degree of exposure, working with C-Level executives and directors to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.

Event Support

  • Hands-on delivery of events either on-site or remotely via Microsoft Teams and Zoom
  • Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
  • Work with teams and stakeholders using ticketing or booking system to coordinate events
  • Provide full event production support either on your own for smaller events or as part of a team for larger events
  • Manage the day-to-day housekeeping and maintenance of event spaces
  • Work with clients / stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
  • Provide feedback on possible enhancements and improvements to the space
  • Manage client expectations on production issues
  • Escalate any operational issues to the appropriate level of support and make suggestions for improvements
  • Produce event related and other types of reports as requested by the manager
  • Serve as a primary contact for event coordination requiring AV beyond the general meeting setup
  • Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc.
  • Consult with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup
  • Manage high profile, global events
  • Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
  • Basic video encoding and editing skills
  • Video / Audio conference setup support
  • Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
  • Manages equipment and software upgrades
  • Commissioning and testing of all new and relocated video conference systems
  • Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

Project Based Work

  • Provides support for project-based work at different client sites
  • Listens to and meets client’s needs
  • Serves as expert in solutioning and providing best advice to client
  • AV Meeting Room Support

  • Ensure all multimedia / presentation rooms are maintained in good working order
  • AV equipment set-up and support
  • Presentation / multimedia meeting room support, including duration support
  • Assist with support for multimedia broadcasting
  • Faults & Room Checks

  • Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
  • Ensure that all faults are reported in the correct way and in a timely manner
  • Proactive maintenance / reporting to ensure all AV equipment is always of the highest standard and functioning correctly
  • Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
  • Carry out all power down / up when required, usually involving out-of-hours overtime commitments
  • General Duties

  • Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
  • Assist with the training of all technical team members
  • Advise clients on best practice
  • Provide regular feedback and service improvements recommendations
  • Focus on service / operational issues for review
  • Experience & Skills Required

  • Flexible approach to working schedules to include out of hours (early or late) and weekends
  • Must have experience in managing events remotely via Zoom / Microsoft Teams
  • Occasional work related travel to other client locations
  • Working unsupervised
  • Encoding of video and audio content
  • Media and web content integration (packaging). Knowledge of Windows Media, Apple QuickTime, .mp4 and Flash encoding formats
  • Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
  • Read and understand AV schematics
  • Data gathering, reporting, metrics and administrative skills
  • Liaising with clients and event planners on a daily basis - white glove customer service approach
  • Excellent customer service skills and experience
  • AV / VC Systems experience in a Corporate environment (Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.)
  • Ability to read building schematics and installation diagrams in order to troubleshoot
  • Understanding of TCP / IP networking
  • Understanding of different audio and video protocols and codecs required
  • Ability to draft and present technical reports in English
  • Providing feedback for service improvements
  • 3 years minimum experience in a similar role
  • Seniority level

  • Associate
  • Employment type

  • Full-time
  • Job function

  • Information Technology
  • Industries

  • IT Services and IT Consulting and Information Services
  • Location : Chicago, IL

    Note : This job posting excludes nothing about the role; it retains the essential descriptions and does not add facts beyond the original content.

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    Audio Visual Technician • Chicago, IL, United States

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