EpicCare Ambulatory Application Support Consultant

We are on the lookout for a skilled EpicCare Ambulatory Application Support Consultant to join our team during an essential Epic go-live phase. This remote position is a full-time, three-month contract role designed to provide critical break / fix support and streamline workflows in the Ambulatory environment.

The ideal candidate thrives in a fast-paced environment, adept at managing a high volume of support tickets, working effectively with clinical and operational teams, and participating in an on-call rotation to ensure continuous coverage during the go-live period.

Key Responsibilities :

• Deliver daily break / fix support for EpicCare Ambulatory during and post-go-live.
• Triage, analyze, and resolve user-submitted tickets regarding EpicCare Ambulatory workflows.
• Utilize the organization's IT service management system to manage and document service requests efficiently.
• Collaborate with clinical and operational teams to understand issues, reproduce them, and confirm solutions.
• Conduct thorough root cause analyses and devise sustainable solutions to recurring problems.
• Configure and optimize the EpicCare Ambulatory build as necessary to ensure stability.
• Assist end-users in understanding and navigating Epic workflows by providing immediate support and guidance.
• Participate in an on-call rotation (including nights and weekends) to address critical issues promptly.
• Escalate complex issues to senior analysts or Epic technical support when necessary.
• Adhere to established change management protocols for all modifications.
• Document solutions, configuration changes, and known issues / workarounds clearly.

Contract Details :

Requirements :

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