Service Technician

Job Description

Job Description

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

We are rapidly growing our footprint, and with a national focus on better infrastructure, we don't expect to slow down anytime soon!

As part of Tucows (NASDAQ : TCX, TSX : TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you!

About the opportunity

The Service Technician regularly performs service activation and installs of the Ting fiber network to include construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting's connection with the community and perform their responsibilities with safety and customer experience top of mind. This role is based out of Memphis, TN.

Shift schedule : Tuesday to Saturday from 8 AM to 4 PM.

Job Duties

• Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network.
• Directly engaging with customers at install locations to ensure timely, efficient and optimal activation / connectivity.
• Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
• Ability to perform fiber drops on site from handhole to house with supervision.
• Understand the mainline and drop-blowing process and assist teams with supervision.
• Understand basic concepts of the data center and its components.
• Ability to perform basic troubleshooting to identify connectivity issues from home to handhole.
• Build a splice dome and express dome installation with supervision.
• Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
• Complete general repair of the network including troubleshooting at the NID / home / handhold.
• Basic understanding of Utility locates.
• All other duties as assigned.

Knowledge, Skills and Abilities

Qualifications Required

The hourly pay for this position is based on an annualized range of $45,000 - $50,000 USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to : location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

As a safety sensitive position, Tucows reserves the right to administer pre-employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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