Senior Manager of Enterprise Implementations

A company is looking for a Senior Manager | Enterprise Implementations.

Key Responsibilities

Manage a team of Customer Success Managers to ensure efficient onboarding and product activation for complex customers

Refine best practices and optimize systems and processes to improve team output and efficiency

Develop career and leadership plans for team members, including mentoring and coaching

Required Qualifications

Minimum of 4 years of implementation or customer success experience with a proven track record of exceeding goals

Minimum of 3 years of experience in building and leading implementation or customer success teams

Experience in fast-paced, results-oriented environments, preferably at SaaS companies

Proficiency in data analytics tools such as Salesforce, Looker, and Excel

Strong collaboration and influencing skills