Business Analyst - Technology Modernization- Service

Overview

Job Title : Business Analyst - Technology Modernization- Service

Job Category : Information Technology

Requisition Number : BUSIN011915

Location : On-site, 1 location (Showing 1 location)

Description

Job Summary : The Business Analyst – Technology Modernization drives the execution of the ERP project's workstream focused on growth and operational excellence. The individual collaborates with leadership and cross-functional teams to keep the workstream on track, within budget, and delivering measurable value. Responsibilities include identifying and influencing business process improvements, facilitating change management, and fostering strong stakeholder relationships. They gather and analyze data, create process documentation, and communicate product strategies effectively to diverse audiences. Additionally, the role involves advocating for standard ERP functionality and ensuring successful adoption through training and support. The ideal candidate will possess exceptional collaboration and communication skills, along with functional business knowledge and hands-on experience in the organization.

Daily Practices : The incumbent is expected to model the following practices : align with the company mission and core values, collaborate with internal / external resources, engage in ongoing self-development, and facilitate change management between IT and business partners.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with Vision, Values, and Mission.
• Supports the workstream's alignment with broader business goals. Collaborate with value stream leadership to support the project's vision, objectives, and scope to enable growth and operational excellence.
• Helps ensure the workstream stays on track, within budget, and delivers value. Reports progress, manages resources, and resolves issues in collaboration with other project resources.
• Supports collaboration with other value streams and departments (Finance, Operations, HR, Equipment, Service, Data, IT) to address diverse business needs.
• Identifies opportunities for business process improvements by evaluating workflows and operational efficiencies. Proposes initiatives to enhance decision-making, reduce waste, and increase operational efficiency.
• Supports change-management efforts to ensure adoption of new processes and systems. Executes strategies to engage employees, address resistance, and drive successful transitions.
• Builds and maintains strong relationships with stakeholders across the workstream. Provides regular progress updates and ensures leadership and business units are informed and engaged.
• Conducts discovery sessions, gathers requirements, creates process maps, analyzes data, identifies root causes, QA tests, validates data, and creates functional documentation with the value stream lead.
• Works with Business Leads and Subject Matter Experts to understand strategy, write and prioritize features that support compliant solutions while balancing investment and business value.
• Supports success metrics for the workstream and demonstrates user engagement, behavior change, and value to clients and internal partners.
• Ensures external partners and vendors meet the workstream's needs; escalates if timelines or milestones are not met.
• Participates in training plans, content creation, and delivery to maximize employee engagement and system utilization.
• Documents unknown requirements and raises them to Business Leads to coordinate between stakeholder groups.
• Collaborates with the Business Lead to prototype new procedures to enhance ERP processes and information flow.
• Advocates for leveraging out-of-the-box functionality rather than custom solutions.
• Takes ownership to ensure new ERP solutions are delivered successfully.
• Complies with safety policies and all company policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

Specifications / Focus Area

Finance

Parts

Power

Rental

Service

WMS (Warehouse Management)

Education and Experience

Travel

Physical Requirements

Disclaimer / Equal Opportunity

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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