VP, Wire Operations Manager

The Opportunity

The VP, Wire Operations Manager is responsible for overseeing and administering the Wire Operations Department. This role manages the daily operational functions of the department, including supervision, support, review, and signing authority approvals for the wire operations team. Responsibilities encompass processing wires, record retention management, daily balancing, monthly certifications, and other related assignments. The manager ensures superior customer service and assistance to both bank personnel and customers, while maintaining compliance with banking policies, procedures, and applicable laws, with a strong emphasis on customer confidentiality. A professional demeanor and positive attitude are essential for success in this position. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

How You'll Make a Difference

Manage all processes for U.S. Dollar and foreign exchange (FX) incoming and outgoing wire transfers across multiple queues and wire transfer systems, including SWIFT and the Federal Reserve. Oversee and support day-to-day operations with in-depth knowledge of wire processes and systems. Monitor for potentially fraudulent activity to prevent organizational loss, coordinate cross-functional communication to resolve fraud cases and recommend proactive measures. Analyze current processes to identify improvements, reduce risk, and enhance efficiency, provide recommendations to management. Define reporting needs and implement metrics to monitor risk trends, issues, and opportunities aligned with strategic goals. Collaborate effectively with business partners and teams across the organization to optimize resources. Establish and enforce compliance with departmental standards and processes to increase productivity and ensure customer satisfaction. Support departmental audits by providing wire samples, responding to auditor inquiries, and maintaining a satisfactory audit rating. Develop and maintain wire standards and desktop job aids for the department. Provide monthly tracking of volumes and data to management. Lead by example, filling gaps as needed and uphold high standards in adherence to bank policies and audit requirements. Provide direction, leadership, and motivation to achieve service and operational goals. Design and implement effective processes and controls for safe and efficient operations. Maintain thorough understanding of wire systems, interfaces, troubleshooting procedures, and escalation processes. Participate in disaster recovery planning, implementation, and testing for business continuity. Advise management on staffing needs based on current and anticipated wire volumes. Ensure high-quality, friendly customer service and resolve inquiries or complaints professionally and efficiently. Promote a positive service environment while approving transactions within established guidelines. Identify and mitigate operational and audit risks, manage departmental expenses, and build strong cross-functional relationships to achieve business objectives. Oversee employee development by conducting performance evaluations, setting goals, and providing coaching and feedback. Manage and motivate the team through training and mentoring to build skills and ensure strong performance. Involved with interviewing and hiring decisions. Prepare and deliver employee performance evaluations, goal planning, and counselings. Manage, support, coach and train staff. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. Performs other duties and projects as assigned.

What You'll Bring

Strong expertise in wire operations, regulatory requirements, and technical understanding of wire systems and interfaces. Proven leadership and team management skills, including coaching, mentoring, and performance evaluation. Excellent problem-solving, analytical thinking, and fraud detection abilities, able to apply sound judgment under pressure. Outstanding communication and collaboration skills across all organizational levels, active listening and adaptability. High attention to detail with strong time management and multitasking capabilities in a fast-paced environment. Advanced proficiency in Microsoft Office Suite, accounting principles, and data accuracy. 5 years of experience in banking operations. 5 years of experience with U.S. Dollar and SWIFT wire transfers. 2 years of experience managing a production team. Bachelor's degree or equivalent work experience required. SWIFT Certification preferred.

How We'll Support You

Financial Security : You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting. Health & Well-Being : We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). Building & Supporting Your Family : Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away : Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities : To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

Salary Range

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Equal Opportunity Employer

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition. Equal Opportunity Employer PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion / creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity / expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.