Claims Customer Care Specialist

A company is looking for a Claims / Customer Care Specialist (Temporary).

Key Responsibilities

Process routine to moderately complex claims and adjustments while providing customer service via multiple communication channels

Conduct claims or inquiry-related research under the direction of senior staff

Assist with projects and perform other duties as assigned by management

Required Qualifications

2 years of experience as a Claims / Customer Care Specialist or equivalent customer service experience in dental insurance or healthcare

Basic to intermediate Microsoft Office skills

Solid knowledge of dental benefits, services, terminology, and American Dental Association coding

Knowledge of standard customer service best practices and principles

Understanding of Health Insurance Portability and Accountability Act (HIPAA)