Lead Spectrum Business

Spectrum’s Customer Service Representative team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

BE PART OF THE CONNECTION

As a Spectrum Business Lead , your focus is serving as the primary contact for Representative support or customer escalations for billing, internet, phone and video. You’ll work to resolve issues and establishing positive relationships with customers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR SPECTRUM BUSINESS LEADS ENJOY MOST

• Interacting with internal and external customers
• Working with and learning from an experienced supervisor
• Identifying training and skill gaps then suggesting recommendations to management
• Problem solving on the fly

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Preferred Qualifications

SPECTRUM CONNECTS YOU TO MORE