Performance Manager

Description

Position Summary :

Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, Frazil Energy, and Café Tango! We are a growing, high-performance team in search of a Performance Manager.

The Freezing Point sales teams work directly with distributors and chains to bring individual business, stores, gas stations, etc. into the Frazil or Café Tango program. When a store is struggling to meet their sales or purchasing commitments in the Frazil Program our Performance Management team steps in to support them.

As a Performance Manager, you will work directly with distributors and individual stores to help them understand the obstacles they face in meeting their purchasing obligations. As the last line of defense before machine removal, you will need to be a trusted and empathetic partner to our customers while clearly communicating what Freezing Point needs from them in return.

Key Responsibilities

Essential Duties and Key Responsibilities :

• Analyze your assigned distributor network to identify underperforming stores or stores that are showing signs of potential underperformance.
• Compile performance reports that identify high-risk stores or networks to send to external stakeholders.
• Reach out to your distribution contacts by phone and email to discuss machine or sales underperformance.
• Document the results of customer interactions and manage internal metric and reporting systems to ensure account accuracy.
• Create remediation plans designed to increase sales or purchasing and minimize machine removals whenever possible.
• Investigate missing & lost machines and send for audit or collections as needed.
• Interface with internal teams includes sales, logistics, and service to manage customer accounts including account updates, change in ownership, machine repair, and machine removals, etc.
• Other duties as assigned

Preferred Qualifications and Skills

Minimum Qualifications & Competencies :

Preferred Qualifications & Competencies :

Required Soft Skills :

Our Performance Management team has a broad background in a variety of fields. While specific industry experience is not required, the key skills and behaviors needed to succeed in this role include :

Physical Demands & Working Conditions :

Benefits

Frazil provides a full benefits package including Medical, Dental, Vision, Life Insurance, Voluntary & Supplemental Plans, 401k with Employer Match, PTO and Company Holidays.