Description :
Plan and direct the day-to-day operations of the store. develop strategies to improve customer service, drive store sales and increase profitability. create store policies and marketing programs that will increase sales and grow the existing customer base. maintain high store standards and conditions and foster a positive environment. develop a strategic plan that maximizes the physical glassybaby locations to promote the brand.
Requirements : Primary Duties :
sales :
- meet / exceed monthly budget
- implement store merchandising and promotions to maximize store traffic and sales
- provide excellent customer service by phone and in person through clear communication, transaction efficiency and kind demeanor
- increase brand awareness + sales through sharing giving stories, email enrollment, and community outreach
- conduct outreach via networking, researching, contacting local businesses, community organizations, and giving partners to increase rentals and sales
- ensure merchandising, maintenance, and cleanliness of the store
- attend weekly manager meetings with revenue results, store information, and questions / ideas to make business happen
sales associates :
train and develop staff to reach their highest potential, achieving excellent customer servicerepresent glassybaby brandwrite schedules and address staffing needs by planning, preparing, and distributing work scheduleset clear expectations for sales associates conduct and lead by exampleaccountable for budgeted labor hours and expenses provided by retail managertrain all sales associates on POS / squareEducate sales associates on glassybaby marketing, giving, and general information on the companyinventory :
process transfer requests and receive transfersperform daily, monthly and quarterly inventory counts as requiredwork with accounting on discrepancies with inventory in NScommunicate with warehouse manager with transfer, packaging, expenses and collateral requestsclear communication with all sales channels on inventory managementdaily cycle countsMeasurements of Performance (ongoing) :
Meet or exceed sales and profit goals of the stores.Meet customer demand for products while helping the Operations Manager maintain a minimum monthly inventory under 2%Able to work as a proactive, supportive, self-directed team member, upholding a positive attitude and always setting a good example.Encourage a supportive work environment for all employeesDevelop and retail strong sales to support the glassybaby brand and missionMaintain the stores visual and operational standards to the glassybaby expectationSet a positive and encouraging tone for the store employees to increase salesAble to handle general employee relations issues and provide guidance to store managersExcellent promotion of the glassybaby brand and build business and customer partnershipKnowledge, Skill, and Abilities
? proven track record demonstrating excellent verbal and written communication skills? expert in multi-tasking; able to prioritize and work under pressure? deep understanding of the retail marketplace; ability to identify and access competitive environment? fluent in retail reporting; ability to analyze business health? demonstrated problem solving skills, strategic thinker? highly organized with careful attention to detail? ability to work and influence cross-functionally? familiarity with online reporting tools (Google Analytics, etc)Education, Experience, Certifications, Licenses
High school diploma or GEDFive (5) + years retail experience1-2 years experience supervising employeesPhysical Demands
Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds.Frequent standing and walking.Must be able to work in conditions that are impacted by weather and climate.Must be able to speak and hear well enough to conduct conversations.Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.Must be able to work in an environment where noise level is usually moderate.Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistlineBenefits
Medical / Vision and DentalPaid Life insurance with AD&D401K with a MatchSTD. Voluntary Life and Colonial PlansHSA plan and FSA plansPet InsuranceCompensation details : 25-25 Hourly Wage
PIadb6cda9dd53-29952-39154571
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