Concierge

Hospital Concierge

Patients, visitors, guests, and vendors are welcomed, assisted, and directed to appropriate areas of the hospital. Responsibilities include checking on details to create a pleasant environment for visitors and patients such as piano playing. Direct volunteers to meet the needs of customers. Apply technical skills and knowledge in a focused, in-depth specialty area. Actively care for the presentation of lobby areas, keeping them neat and tidy, and initiate responses from support departments to keep areas clean. Exhibit positive interpersonal skills, including professionalism, integrity, follow-up on commitments, respecting the viewpoints of others, and accepting and supporting change. Perform duties of the concierge desk to meet the needs of patients, family members, visitors, and employees. Proactively greet each patient / customer as they enter the entrance, determining the reason for visit, and anticipating and responding to customer needs while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect, and concern. Prioritize and expedite patients to appropriate areas for treatment. Communicate using active listening skills, appropriate nonverbal communication, oral, and written communication. Demonstrate the ability to solve problems through process analysis, communication, and innovative thinking to obtain optimum results. Demonstrate teamwork by interacting with others to achieve goals while respecting individual differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities. Promote patient safety. Demonstrate and maintain the knowledge and skills necessary to provide an appropriate level of care to the ages of customers serviced, including principles of growth and development. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment. High School graduate or equivalent experience. Computer knowledge to access patient information. Customer service-oriented behavior. Preferred : Prior experience in a customer service hospital or medical environment. Preferred : Medical terminology. UPMC is an Equal Opportunity Employer / Disability / Veteran.