Sr. Services Account Executive

Sr. Services Account Executive

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This role is part of the Customer Excellence Group covering ServiceNow Healthcare and Life Sciences customers. Our purpose is to accelerate platform adoption and drive relevant industry outcomes delivering the transformation ambitions of ServiceNow customers. We do this through a portfolio of services, delivered by world-class consultants, success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.

What you get to do in this role : As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers within Healthcare & Life Sciences successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. The Services Account Executive is well-versed in services and post-sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

Collaborate with software sales account teams, Customer Excellence Group team members, and our eco-system of delivery partners

Develop and execute a services sales strategy in the designated territory with a target account list

Proactively create new Services opportunities in both new and installed base customers

Create pipeline and manage end-to-end forecasting process for Services opportunities

Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs

Arrange and conduct executive and CxO services-related discussions in alignment with the account strategy

Lead extended team in solutioning and scoping, and proposal development

Execute value-based selling methodology for Implementation and Advisory Services

To be successful in this role you have : Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent) Demonstrable achievement guiding customers through the How of transformation and use case adoption within Healthcare & Life Sciences New account sales focus, operating independently to identify new opportunities Existing relationships in large enterprise accounts a plus Demonstrable track record of achieving Services, Success, or Training sales targets Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives Strong operational command managing end-to-end franchise Travel up to 50% (depending on geography / region)