Call center Jobs in Toledo oh

Being a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region’s most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations serving northwest Ohio and Southeast Michigan, all working together with a single mission : the health of our communities.

The PMCC Call Center Clinical Nurse supports the strategic initiatives of ProMedica Health System through referral, assessment, and triage services in the Promedica Call Center.

• Utilizes effective verbal and written communication skills to collaborate with external and internal customers, including all members of the interdisciplinary team, to promote ProMedica Health System services.
• Utilizes clinical judgment to systematically collect, validate, analyze, plan, implement, and evaluate care. Follows the nursing process to ensure best practice.
• Follows approved guidelines, algorithms, policies, and procedures to assess and document timely and accurate clinical data.
• Displays critical thinking and organizational skills to meet customer needs and provide safe, quality care, as evidenced by comprehensive assessment skills, utilization of clinically appropriate guidelines, accurate dispositions, and succinct referrals.
• Initiates timely and clinically appropriate action in critical situations.
• Demonstrates proficiency through on-going department specific competencies to meet diverse customer needs.
• Contributes to process improvement initiatives through team collaboration and involvement in unit committees, policy and procedure development, shared decision making, service excellence and recognition.
• Demonstrates collaboration, compassion, excellence, integrity, stewardship, and a community based focus in alignment with the ProMedica Health System mission, vision, and values.
• Assumes responsibility for maintaining and upgrading own professional development through continuing education, participation in quality improvement activities, staff meeting attendance, and unit involvement.

Job Requirements

ProMedica