Small Business Account Manager, Program Business

Account Manager, Program Business

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Horton, a Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE : MMC).

What You Do

Execution of Client Service

• Works with Producer and / or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
• Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
• Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings
• Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
• Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
• Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
• Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
• Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
• Manages time effectively to prioritize workload, client service requests, and service parameters on business processes

Market Strategy and Negotiation

Data Process and Integrity

Peer Relationships

Your Education and Experience

Required

Preferred

Valuable Benefits

Applications will be accepted until January 1, 2026.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.