Program Manager I

Position Description :

We're looking for those individuals-the creative thinkers and innovation seekers-who are content with nothing short of changing the world. Discover the endless opportunities within the Medical College of Wisconsin (MCW) and Kern National Network (KNN), and be inspired by the work we can do together to improve health, and make a positive, daily impact in our communities.

As a Program Manager I , you will work independently under the direction of the Senior Program Director and Subject Matter Experts, owning end-to-end account management for partnerships. Deliver partnership excellence and serve as the main point of contact across the partner Journey, managing activities of a division-wide or department-wide program for the achievement of the program's goals.

Responsibilities

• Manage a portfolio of partner accounts from onboarding through project delivery, serving as the primary point of contact to ensure satisfaction and successful outcomes.
• Coordinate internal resources and cross-functional contributors to deliver contracted services on time, within scope, and aligned with partner expectations.
• Monitor account performance metrics, collect partner feedback, and recommend improvements to enhance service delivery and relationship growth.
• Develop project timelines, track milestones, and adjust delivery plans to accommodate evolving partner needs or changes in project scope.
• Support contract scoping, resource planning, and forecasting activities in collaboration with senior program leadership.
• Maintain program timeline, including tracking deadlines for program deliverables.
• Develop and manage program budget, schedules, and material resources.
• Coordinate the development of program materials, including educational materials, marketing materials, , forms, and reports.
• and manage the collection, analysis, and dissemination of program data.
• Develop, implement, and maintain comprehensive databases and files related to the program.
• Organize internal and external meetings, site visits, and special events.
• Oversee training for program participants.
• Coordinate and manage program outreach activities, including acting as a liaison with community organizations.
• Ensure program data and progress are reported to program stakeholders.
• Ensure compliance with regulatory and institutional policies.
• Participate in the development of program resources through literature searches, contact with outside programs, and review of funding opportunities.
• Participate in appropriate committees relevant to the advancement of the program and the profession or area of research.
• Other duties as assigned.

Knowledge - Skills - Abilities

Preferred Schedule :

Fully Remote. Mon-Friday 8 : 00 a.m.-5 : 00 p.m.

Position Requirements :

Minimum Qualifications :

Appropriate experience may be substituted for education on an equivalent basis.

Minimum education : Bachelor's degree

Minimum experience : 6 years

Preferred Qualifications :

Preferred education : Master's Degree

Preferred experience : 8 or more years of progressive experience in program management, client engagement, or account-based . Experience in managing multiple projects or partner accounts with accountability for outcomes and satisfaction

Why MCW?

For a brief overview of our benefits see : https : / / www.mcw.edu / departments / human-resources / benefits

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity / expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants, or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.