Service Coordinator

Service Coordinator

S.A. Comunale is seeking a Service Coordinator to support the Fremont Ohio branch. Coordinates, monitors and improves field service activities for an organization. Provides support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair. Ensures field services are effective and customer requirements are met. Familiar with standard concepts, practices, and procedures within the fire protection industry. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead or direct the work of others. A certain degree of creativity and latitude is required.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Manage & maintain customer accounts in CRM
• Prepare quotes for sprinkler service generated from inspection follow up and / or other service work needed
• Emergency service calls : take calls, assess & dispatch technicians
• Open all work orders & prepare paperwork / information for field staff
• Place material orders for all approved work orders for backflows, and / or subcontract work, lifts, equipment, etc.
• Process purchase orders
• Handle customer requests and questions related to any services the company offers
• Coordinate manpower for service department
• Work closely with the national accounts, managed accounts, branch service manager, and all field personnel
• Plan and attend service meetings
• Complete monthly accrual for the service department
• Complete & maintain on-call schedules for service & alarm departments
• Serve as the back-up for the service administrative assistant
• Billings / payroll

Equal opportunity employer. Veterans / disabled.

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Job locations : US-OH-Fremont

ID : 2025-5219

Company : S. A. Comunale Co., Inc.

Category : Administrative Services

Position type : Full-time

Location type : Onsite