Project Manager

Job Description

The Opportunity

To broaden Product and Operations Technology Delivery impact, the team has expanded its focus to accelerate our simplification and modernization by implementing a focused set of enhancements across our people, processes, and technology to drive this transformation at scale. ​

The Team

The Strategy, Delivery & Migrations organization is at the forefront of ETX’s Technology Simplification and Modernization initiatives, driving platform Consolidation and Transformation. Central to the success of this transformative effort has been strong cross-functional collaboration across MassMutual, a relentless commitment to operational excellence, and strategic communication and change management. These elements have enabled the successful execution of multiple consolidations across various product lines, all while maintaining industry-leading low defect rates.

In support of our enterprise objective to enhance ease of doing business, we are fast-tracking both the product roadmap and the policy administration consolidation efforts, while simultaneously advancing the transformation of New Business and Underwriting. These efforts aim to reduce costs, strengthen digital capabilities for both customers and back-office operations, and mitigate operational risk across all Lines of Business at MassMutual.

Our team comprises experienced technical leads, developers, business analysts, and test management professionals, all dedicated to delivering our migration and transformation strategy through a blend of waterfall and agile methodologies.

The Impact :

Lead cross-functional projects from planning through execution, managing matrixed teams and multiple business units

Develop and manage short- and long-term project plans, budgets, forecasts, and release schedules

Collaborate with stakeholders and executives to ensure strategic alignment and effective communication

Drive decision-making using structured models (e.g., RAPID), resolve issues, and remove obstacles to team success

Champion continuous improvement, change management, and operational efficiency across programs

Coordinate technical integration and supplier collaboration across workstreams

Navigate ambiguity and evolving priorities with independence and agility

Identify risks, escalate issues, and proactively address gaps and dependencies

Facilitate retrospectives and leverage metrics to enhance team development and delivery outcomes

Serve as the primary point of accountability for planning, execution, management, implementation, and reporting of medium to large projects and / or small to medium programs

Ensure on-time and quality delivery of project goals within scope and budget

Apply advanced project and program management knowledge, skills, tools, and techniques to deliverables, processes, communications, and presentations

Promote and contribute to MassMutual delivery methodologies, standards, and tool

The Minimum Qualifications

5+ years’ experience in technical project management or IT lead delivery using industry-standard project management tools

5+ years directly managing large, high visibility, complex enterprise-level programs / projects are required.

5+ years of experience in management, leadership, or similar leading role

Ability to travel as needed to US vendor location (limited travel required)

The Ideal Qualifications

Proven leadership in managing matrixed technical teams and delivering complex projects

Strong analytical, problem-solving, and organizational skills with attention to detail

Effective communicator with relationship-building and influencing capabilities across teams and stakeholders

Collaborative team player with a focus on enabling others’ success

Experience in Financial Services, insurance, and business data

Skilled in Waterfall, Iterative, Agile methodologies (Scrum, Kanban) and supplier management

Comfortable navigating ambiguity and building teams / functions from the ground up

Entrepreneurial mindset with a bias for action and continuous improvement

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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