Customer Service Associate

A company is looking for a Customer Service Associate III. Key Responsibilities Handle moderate to complex inquiries regarding policies and billing from customers Input and track information in appropriate databases Respond to marketing-related inquiries and explain customer documentation clearly Required Qualifications Experience in a call center environment Ability to manage inbound / outbound calls and other communication sources Familiarity with insurance policies and billing processes Strong organizational skills for tracking customer requests Willingness to stay updated on new marketing campaigns