Service Center Representative- Blue Ash| Cincinnati, OH (In-Office) 12pm -8pm or 3pm-11pm shift with rotating Saturdays 10am-6pm (Open)

Service Center Representative- Blue Ash| Cincinnati, OH (In-Office)

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Our teams connect! We collaborate onsite 5 days a week. All candidates must live near our center of excellence :

Our Blue Ash Office : 4445 Lake Forest Drive, Suites 400 and 275, Blue Ash, OH 45242-3739

Work Schedule :

Monday-Friday : 12 : 00pm to 8 : 00pm

Rotating Saturdays : 10 : 00am to 6 : 00pm

Are you looking for an impactful job that offers the opportunity to develop a professional career? Bring your 1-2 years' experience in an office setting and grow with us!

• A stable and consistent work environment in an office and / or virtual setting
• A training program to learn how to help employees and customers from some of the world's most reputable brands
• An assigned mentor and manager who will guide you on your career journey
• Career development and promotional growth opportunities through increasing responsibilities
• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

Primary Purpose :

To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call / one person response; and to direct calls to appropriate escalation path as needed.

Essential Functions and Responsibilities :

Additional Functions and Responsibilities :

Qualifications :

Education & Licensing : High school diploma or GED required. College courses preferred

Experience : One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge :

Work Environment :

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory / Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.