Kirby is hiring : Service Writer in Houston

Thermo King of Houston is now hiring a Service Writer at 772 McCarty Street, Houston, TX 77029. Responsible for performing a wide range of administrative and office support activities for the Service Department that are critical to the efficient operation of the organization.

The hours for this position are Monday – Friday from 10 : 00am – 7 : 00pm. Summer hours are 7 : 00 am to 7 : 00 pm (12 hour shift).

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in and fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing; get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

Education / Experience :

Physical Activities & Requirements

Working Conditions

Standard Office Criteria

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