West Coast Manager - Clinical Training & Client Success

West Coast Manager – Clinical Training & Client Success

Position Summary

TheWest Coast Manager – Clinical Training & Client Success plays a pivotal role in ensuring outstanding customer outcomes and clinical excellence across Wy'East Medical's Safe Patient Handling (SPH) product line. Reporting to the Executive Director of Client Success and Clinical Training, this role is responsible for leading regional client success initiatives, executing training programs, and ensuring post-sale adoption and satisfaction within hospitals, rehabilitation, and long-term care facilities throughout the Eastern U.S.

This position combines clinical expertise with business acumen—supporting sales growth within the existing customer base, ensuring safe and compliant SPH product utilization, and cultivating long-term client partnerships that drive injury reduction and improved patient outcomes.

Key ResponsibilitiesClient Success & Account Growth

• Serve as the regional lead for client relationship management, ensuring satisfaction, retention, and expansion within assigned accounts.
• Partner with Area Sales Managers to identify additional product opportunities within current client sites and assist in the pursuit of cross-sell opportunities.
• Manage onboarding and handoff from Sales to Client Success, ensuring smooth deployments and early client engagement.
• Track and report on key client success metrics including utilization, adoption, and training compliance.
• Build consultative relationships with clinical and administrative stakeholders such as CNOs, SPHM Coordinators, and Safety Officers.
• Collaborate with the Executive Director to implement best practices, identify trends, and improve overall client experience.

Clinical Training Leadership

Team Collaboration & Leadership

Qualifications

Performance Metrics

Compensation

Base salary commensurate with experience, plus eligibility for performance-based commissions and bonuses tied to client retention and regional growth, aligned with the company's variable compensation plan. On Target Total Earnings between $85-$100K