Senior Manager Professional Services Operations

Senior Manager Of Professional Services Operations

Get to know Okta. Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you.

The Okta Customer First Team is looking for a Senior Manager of Professional Services Operations to join the Customer First Ops & Strategy team. This position will partner closely with our VP of PS and the leadership team to scale and accelerate. The responsibilities include management of operating metrics, system and process improvement design and execution, deploying and driving best practices to ensure consistency, quality and maximum efficiency of the organization. This role will report into the Director, Global Services Strategy & Operations. This role is critical to optimizing how Okta delivers implementation and advisory services to customers.

You'll oversee operational programs that improve forecasting, utilization, project governance, and revenue delivery. You'll lead a small but high-impact team responsible for data-driven insights, process optimization, and tool enablement ensuring Professional Services operates with clarity, agility, and excellence.

Job Duties & Responsibilities

Forecasting :

• Drive the forecasting process tied to the following key metrics : billings, bookings, utilization, subcontractors, margin.
• Develop and iterate on KPIs and dashboards that give leadership the visibility they need tied to performance business drivers.
• Monitor trends in accuracy and be able to explain deltas in the week over week.

Financials :

Processes :

Leadership :

Strategy :

Required Skills & Qualifications :

7+ years of professional serv