Medical Front Office Receptionist

Position Summary :

This position is responsible for supporting the daily operations of the medical clinic by answering phones, scheduling appointments, and contacting patients for necessary care. The role involves collaborating with clinic staff to enhance the quality of care provided. Additionally, the Front Office Receptionist ensures efficient communication and coordination within the clinic to facilitate a positive patient experience.

Position Responsibilities

Check patients in and out, process payments, answer multi-line phones, and utilize basic computer and internet functions.

Schedule appointments for patients, verify insurance eligibility, and manage prescription refill requests for patients and pharmacies.

Coordinate specimen pickup as required.

Manage patient records, including scanning documents and navigating Electronic Health Records (EHR) systems.

Maintain front office supplies inventory.

Sort mail, fax, and scan paperwork as necessary.

Attend weekly staff meetings and other scheduled meetings.

Provide office support by assisting staff as needed.

All other duties and responsibilities as assigned.

Required Qualifications

High school diploma or equivalent.

Minimum one (1) experience in a front office or administrative role, preferably in a medical clinic setting.

Strong computer skills, including proficiency in MS Word, Excel, and Internet applications.

Basic math and English skills.

Excellent communication and interpersonal skills.

Attention to detail and strong organizational skills.

Ability to manage multiple tasks and work efficiently in a fast-paced environment.

Knowledge of Electronic Health Records (EHR) systems.

Understanding of basic medical terminology and procedures.

Preferred Qualifications :

Proficiency in both English and Spanish.

Demonstrated experience with Electronic Health Records (EHR) systems.

Key Competencies :

Strong communication skills for interacting with patients, staff, and external parties.

Strong computer skills, including proficiency in MS Word, Excel, and Internet applications.

Basic math and English skills, with a strong attention to detail.

Ability to schedule appointments and manage multi-line phone systems.

Competence in handling prescription refill requests and coordinating specimen pickups.

Skilled in managing and navigating Electronic Health Records (EHR) systems.

Technical proficiency in faxing, scanning, and general computer use.

Ability to work collaboratively with clinic staff to enhance patient care quality.

Commitment to attending and participating in staff meetings and additional scheduled meetings.

Compensation Details :

This is a non-union, non-exempt position with a wage of $18-$19 per hour, DOE paid bi-weekly.