Customer Service Agent

Job Summary :

We are looking for a dedicated and motivated Customer Service Specialist to join our dealership team. This role is focused on providing exceptional customer service throughout the entire vehicle service process. From the moment a customer schedules their appointment to the follow-up after their vehicle has been serviced, you will be the primary point of contact, ensuring a seamless and positive experience for every customer.

Key Responsibilities :

• Pre-Appointment Engagement :

Handle incoming appointment requests via phone, email, and in-person, ensuring timely and accurate scheduling.

Greet customers upon arrival and assist with the check-in process.

Conduct follow-up calls or emails to gather feedback on the service experience, ensuring customer satisfaction.

Accurately document customer interactions, service details, and feedback in the dealership management system.

Work closely with service technicians and other staff to coordinate customer service activities.

Qualifications :

What We Offer :

If you are passionate about providing outstanding customer service and creating memorable experiences for customers, we encourage you to apply for the Customer Service Specialist position at our dealership. Join our team and help us make every visit a positive one!

Application Instructions :

Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role to [contact email or application platform].

Dealership Name] is an equal-opportunity employer, and we welcome candidates from all backgrounds to apply.