Medical Equipment Customer Service Representative

Customer Service Representative

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

Job Summary : We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients / clients, co-workers, and referral sources as it relates to patient services and third party reimbursement. In the State of MD this position pays between $20.50 / hr. - $23.50 / hr. depending on related experience and location.

Essential Job Duties and Responsibilities :

• Assists with updating respiratory grid
• Clears previous day's route and checks all paperwork for accuracy and completeness
• Communicates with patients / clients and referral sources both verbally and in writing to ensure patient / client questions and concerns are processed in a timely manner
• Completes SOPs / CMNs and documents on tracking log
• Complies with all applicable company policies and procedures to meet JCAHO and company standards
• Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
• Maintains referral log
• Monitors office supplies
• Prepares deposit for location on a weekly basis
• Prepares invoices for next day routes
• Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
• Provides service for all retail / walk-in equipment requests
• Provides technical assistance to customers
• Verifies Medicare, Medicaid, and private insurance coverage information
• Works with outside agencies to resolve customer issues
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
• Predictable and regular attendance (arrive to work on time)
• Ability to work cooperatively with others
• Deal politely with patients and referral sources
• Manage several tasks at once
• Performs other duties as assigned

Qualifications :

Skills and Competencies :

Physical Demands :

Benefits :

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