Operations Support - Domestic

About Us :

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock / consolidation / deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

We are seeking a Customer Service Rep for our Portland, OR location

• Direct Hire - Full Benefits

Monday through Friday 9 : 30am to 6 : 00 pm

JOB SUMMARY :

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Essential Functions :

Answer incoming calls and provide excellent customer service to all callers

Monitor and respond to customer inquiries received through email

Make outgoing calls to follow-up on shipment status, resolve issues and update customers

Track, trace, enter and update shipments

Data Entry

Assist and support Pilot stations and cartage agents

Master outside customer applications

Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention

Perform other duties as assigned

SKILLS / COMPETENCIES :

Excellent oral and written communication and problem-solving skills

Technological aptitude using the internet and on-line tools

Ability to multitask

Excellent organizational skills with emphasis on detail

Company Benefits : Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range : $21-$22.00 per hour

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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