Provider Capacity Analyst

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

• Job Type : Officer of Administration
• Regular / Temporary : Regular
• Hours Per Week : 35
• Standard Work Schedule : 9AM-5PM, M-F
• Salary Range : $80,000.00- $90,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Template Team Manager, the Provider Capacity Analyst will provide consultative support to clinical practices on provider capacity and template configuration. The analyst will work with practice leadership to develop recommendations to improve capacity utilization and template design, based on data analysis and practice feedback. The analyst will ensure adherence to organizational standards and identify and escalate any barriers. The analyst will track implementation progress and outcomes of recommended actions.

Responsibilities

Essential Duties

• Engages with practice leadership to understand and measure existing provider capacity, develop improvement tactics, and identify barriers to improving capacity utilization.
• Ensures adherence to organizational capacity and template standards.
• Participates in capacity and template governance structure.
• Collaborates with departments to adjust resources based on demand forecasts.
• Aligns provider scheduling templates to meet patient and operational requirements as indicated by capacity utilization, access / revenue cycle, and patient satisfaction data, as well as operational feedback.
• Analyzes data to identify opportunities for improvement and reviews metrics to monitor and measure impact of improvement efforts.
• Addresses complex scheduling workflow and template issues through cooperation with practice operations, call center leadership, central template team, and EHR administrators.
• Collaborates with central template team and practice management to ensure completion of agreed upon tactics, including requesting EHR system changes as needed.
• Ensure alignment to general access goals, such as increasing patient self-scheduling and improved referral management processes.
• Performs all other duties as assigned within scope of practice and / or training.
• Strategy & Project Management
• Manages engagements with practices, including monitoring key performance indicators, designing and creating performance improvement projects / initiatives, and tracking ongoing performance.
• Tracks progress of deliverables related to individual engagements with practices.
• Under the direction of the manager, participates in change management activities, including communication strategies.
• Develops and maintains a productive and collaborative relationship with departmental and clinical management and representatives, vendors, and other key partners, working to maintain service standards.
• Participates in patient satisfaction initiatives, ensuring that efforts support an elevated patient experience.
• Supports assigned projects and initiatives. Utilizes tools and reporting mechanisms to track progress and ensure timely communication of issues and status. Conducts research and gap analysis as needed. Provides administrative support for projects as needed. Maintains internal documentation for tracking system records and ongoing projects.
• Proactively addresses bottlenecks in service delivery by adjusting capacity strategies.

People

• Promotes staff professionalism and performance with coaching, training and feedback. Mentors staff in individual and team accountability, modeling behavior and demonstrating best practices / techniques. Demonstrates self-development and keeps current on a variety of industry topics.

Other

• Ensures compliance with all regulatory agencies, departmental, Service Corp and organization policies and procedures for all staff.
• Keeps current on all organizational, regulatory compliance and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and ensures that all staff has successfully completed all required trainings.

Minimum Qualifications

• Bachelor's Degree or combination of education and experience.
• A minimum of 3 years of related experience. An equivalent combination of education and experience may be considered.Excellent analytical skills, attention to detail, time management and the ability to set priorities among multiple competing objectives, tasks and initiatives required.
• Demonstrated proficiency and / or understanding of project management including executing technical and operational project activities with cross-functional teams.
• Strong analytical skills with proficiency in Excel and internal reporting dashboards. Ability to interpret data from multiple sources, monitor data to identify trends and capacity issues, and provide actionable insights.
• The candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Demonstrated proficiency in problem assessment, and resolution and collaborative problem solving in complex, and interdisciplinary settings. Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively and effectively with professional staff, providers and organizational stakeholders. Strong interpersonal skills, with experience in stakeholder engagement across clinical, operational, and administrative teams.Ability to work independently and follow-through and handle multiple tasks simultaneously.
• Ability to work collaboratively with a culturally diverse staff and patient / family population demonstrating tact and sensitivity in stressful situations.
• Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements.

Preferred Qualifications

• Bachelor's degree preferably in informatics, information systems, business, public health, health administration, or a related field, plus three years of experience.
• Prior experience in healthcare operations, analytics, process improvement or project coordination
• Prior experience in building and maintaining Epic schedules is preferred.
• Demonstrated proficiency and / or understanding of qualitative and quantitative data analysis is preferred.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 3 - Intermediate

Communication

Level 3 - Intermediate

Customer Service & Patient Centered

Level 3 - Intermediate

Emotional Intelligence

Level 3 - Intermediate

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 3 - Intermediate

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

Level 1 - Introductory

Performance Management

n / a

Innovation & Organizational Development

Level 1 - Introductory

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.